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Category Archives: Communicating

Positive phrases are always welcome

Here are some great phrases we can use at work:
That’s brilliant.
Thank you.
Fantastic question.
Yes, and …
How can I help?
Find out what the other three phrases are and why we should be using them more often: https://www.inc.com/the-muse/8-phrases-that-will-make-you-more-likable-at-work.html

Let’s THINK before we speak

Before we speak, it might be a good idea to ask ourselves the following questions: T – Is it true? H – Is it helpful? I – Is it inspiring? N – Is it necessary? K – Is it kind? It might not be easy, but it’s worth giving a try! Read here: https://www.thecoachingtoolscompany.com/think-acronym-for-kinder-and-more-effective-communications/

What type of communicator are you?

We all know how important it is to have good communication skills. It might be helpful to know what kind of communication style you have and what kind the person you’re talking to has. According to this article (link to: mtdtraining.com), there are four main types of communication styles: analytical, intuitive, functional and personal. In short:Continue Reading

How to say yes

Of course, you can just say “yes” if you agree to something or want to give a positive reply. But did you know that there are other ways of saying “yes”? Informal ways include: Yep, Sure, You bet, Sounds good, OK. Formal ways include: Certainly, Of course, Definitely, Absolutely. Sarcastic ways include: Yeah, yeah, yeahContinue Reading

Change your communication

Are you looking for some quick and easy ways to improve your communication so that you don’t waste other people’s time? In this article (link to: inc.com) you’ll learn how. Reduce the number of words you use. Make your content scannable by using bullet points and lists. Use more photos and illustrations. Organise shorter meetings. Discard anything that isContinue Reading

Are you a good listener?

I was talking about the importance of listening in a workshop the other day, and have just come across this lovely little video by The School of Life on how to become a good listener. It’s a skill I think most of us might need to practise more! 😉

That little word ‘but’

If you’re sorry you say, “I’m sorry.” If you say, “I’m sorry but …” then that means that you’re not really sorry.

Saying ‘no’

Perhaps we don’t like saying ‘no’ because we want to be helpful and don’t want to hurt our image. However, we know that it’s important to use this two-letter word sometimes. So let’s learn eight ways how to say ‘no’ without feeling guilty. This is a nice response if someone doesn’t want to take ‘no’ for anContinue Reading

A simple communication trick

This is so easy that we probably haven’t given it much thought at all. According to Geoffrey James (link to inc.com), instead of rushing into a discussion, we should: “Pause a full second before responding.” The advantages are that we don’t interrupt the other person, we have time to focus and to think about what toContinue Reading

The power of words

The Power Of Words from Jesse Desjardins – @jessedee We know how important it is to choose words carefully when communicating, don’t we? And I believe that this slideshow shows us very nicely just how powerful words can be, and how they can transform marketing materials.