Offer excellent customer service

David Rodnitzky, CEO and co-founder of 3Q Digital, has created a document entitled “14 Commandments of Client Service“. If you have direct contact to customers, you might like to take a closer look, print the document out and pin it to your wall, too.

  1. Be Proactive, Not Reactive
  2. Over-communicate
  3. Everyone is a Client
  4. Under-Promise, Over-Deliver
  5. Do More than the Bare Minimum
  6. Love the Client’s Business, and Demonstrate Your Love
  7. Make Face Time
  8. Act Like It’s Your Business
  9. Build Personal Relationships
  10. Be Honest
  11. Follow the Process
  12. Communicate Success
  13. Have a Point of View
  14. The Customer is Always Right, Unless He’s Wrong, and Then He Still May be Right