Offer excellent customer service
David Rodnitzky, CEO and co-founder of 3Q Digital, has created a document entitled “14 Commandments of Client Service“. If you have direct contact to customers, you might like to take a closer look, print the document out and pin it to your wall, too.
- Be Proactive, Not Reactive
- Over-communicate
- Everyone is a Client
- Under-Promise, Over-Deliver
- Do More than the Bare Minimum
- Love the Client’s Business, and Demonstrate Your Love
- Make Face Time
- Act Like It’s Your Business
- Build Personal Relationships
- Be Honest
- Follow the Process
- Communicate Success
- Have a Point of View
- The Customer is Always Right, Unless He’s Wrong, and Then He Still May be Right