This is something I read recently. Instead of saying that you’ve just bought a “run-down or derelict house”, tell people you’ve bought a “handyman’s dream”. It sounds so much better, doesn’t it? 😉
We’re always pleased to receive more positive messages rather than negatives ones, aren’t we? So how can we make sure that our messages are creating a positive feeling between the writer and the reader?
We just need to focus on using more positive language; to use words such as enjoy, glad, happy, like, please, sure, and thank you.
You like the idea? You’ll find a long list of words here (link to winspiration.co.uk)
You’re working in Customer Care and a customer asks you a question you can’t answer. Instead of saying, “I’ve never been asked that before”, be more positive and say something like, “That’s a great question. Let me check this out and I’ll come back to you as soon as I can”. Your customer shouldn’t mind waiting.