Is this true? ;)
“A bank is a place that will lend you money if you can prove that you don’t need it.” Bob Hope
Test your vocabulary
How good is your vocabulary? Do the test to find out (link to: gameswithwords.org).
It’s not ‘public viewing’
This is another word that is often misused in Germany. When groups of people get together to watch a football match on a large screen in Britain, they don’t call it ‘public viewing’. As far as I know, there isn’t a word for it!
How we can improve customer service
I love Help Scout’s ebook with its 10 examples of exceptional customer service. You might even find some ideas you can use to delight your own customers. If so, I’d love to hear from you.
A tricky word!
If you’re interested in improving your communication, you’ll enjoy reading this article (link to: fastcompany.com) about the little word ‘but’ and why you shouldn’t use it. The experts recommend that we replace the word ‘but’ with the word ‘and’ and see what happens. It really works! It just needs practice.
