My name is …
Look at this slideshow to see how not to introduce yourself. You’ll find some good tips here.
Giving instructions
Instead of asking someone to “kindly send the papers to your customer”, it’s much better to use the phrase “Please could you … “. As I’ve said again and again, simple phrases are the best!
It’s good to remember
“When everything seems to be going against you, remember that the airplane takes off against the wind, not with it.” Henry Ford
A Russian bathhouse
Banker Ksenia Bobkova has brought a Russian bathhouse or banya to Great Britain. And she has plans to build more. Listen to her discussing her ideas on bbc.com.
When you’re 80
“By the time you’re eighty years old you’ve learned everything. You only have to remember it.” George Burns
