Is saying ‘thank you’ really dying out? In this BBC interview etiquette expert William Hanson talks about the importance of saying ‘thank you’ instead of using words like ‘ta’, ‘great’ or ‘cheers’.

I’m also a lover of saying ‘thank you’ instead of ‘ta’ or ‘cheers’, although I must confess that I do use ‘great’ now and again. And what about you?