You probably know this!

You probably know this!

Okay, most people know this now, but I just wanted to remind you, just in case. The English word for ‘Handy’ is ‘mobile phone’ or ‘cell phone’. Mind you, a lot of English native speakers who have been living here in Germany for some...
The complaining customer

The complaining customer

Today I would like to share an article written by the marketing expert Seth Godin with you. He writes that the complaining customer doesn’t want a refund but would rather get an apology and a little bit of understanding. I think he makes a wonderful point,...
Congratulations

Congratulations

I’m sure that you need to congratulate people now and again either face to face or in writing. So how do you do it? Well, the easiest way to congratulate someone is to go up to them and shake their hands and say, “Congratulations” or write a nice...
Words of inspiration

Words of inspiration

“Sandwich every bit of criticism between two thick layers of praise.” Mary Kay Ash This quotation makes me wonder whether it is better to criticize or to praise someone. We know that motivated employees are willing to work harder and longer and, of course,...
Mumbai: a city of paradoxes

Mumbai: a city of paradoxes

Some of my clients have been to Mumbai (also known as Bombay) and told me a lot about the city. If you think you might need to go one day or you are just interested in seeing what life looks like in this part of the world, you might like to watch BBC’s video...