by Christine Burgmer | Jan 27, 2016 | Allgemein |
David Rodnitzky, CEO and co-founder of 3Q Digital, has created a document entitled “14 Commandments of Client Service“. If you have direct contact to customers, you might like to take a closer look, print the document out and pin it to your wall, too.
- Be Proactive, Not Reactive
- Over-communicate
- Everyone is a Client
- Under-Promise, Over-Deliver
- Do More than the Bare Minimum
- Love the Client’s Business, and Demonstrate Your Love
- Make Face Time
- Act Like It’s Your Business
- Build Personal Relationships
- Be Honest
- Follow the Process
- Communicate Success
- Have a Point of View
- The Customer is Always Right, Unless He’s Wrong, and Then He Still May be Right
by Christine Burgmer | Jan 26, 2016 | Allgemein |
A lot of people don’t seem to know this, but if you are sure that something is going to happen in the future (you’ve planned it and you’ve organised it), then you can use the present continuous. Don’t know what that is? Take a look at the BBC site here and do the little quiz here.
.
by Christine Burgmer | Jan 24, 2016 | Allgemein |
I know of a few people who’ve been to the Maldives before. I wonder if they know this underwater restaurant. It’s five metres below the surface of the sea and offers 180-degree panoramic views.
So now you don’t have to go snorkelling or scuba diving to see the reefs and tropical fish. But how do you get there, I wonder?
by Christine Burgmer | Jan 23, 2016 | Allgemein |
If you like the idea of growing your vocabulary and keeping your brain active, you might like to give the Reader’s Digest’s daily crossword puzzle a try.
by Christine Burgmer | Jan 22, 2016 | Allgemein |
The BBC’s quiz asks “How Bond Are You?“. Do the test to find out how much like James Bond you are. It seems that I’m more like Mr Bean.:( And you?
by Christine Burgmer | Jan 21, 2016 | Allgemein |
One of those difficult words to translate is the German word “Prokurist”. If you look in a dictionary, you’ll probably find something like “authorised signatory of a company”. It’s a bit of a mouthful, isn’t it?
What I would do is to stick to the German word and then explain what it is. So I’d say “He’s a ‘Prokurist’, which means he has authority to sign for the company”.
Another difficult word is “Abitur”, but we’ll be looking at that one next Thursday.
