Offer excellent customer service

David Rodnitzky, CEO and co-founder of 3Q Digital, has created a document entitled “14 Commandments of Client Service”. If you have direct contact to customers, you might like to take a closer look, print the document out and pin it to your wall, too. Be...

Not a ‘procurer’ please!

One of those difficult words to translate is the German word “Prokurist”. If you look in a dictionary, you’ll probably find something like “authorised signatory of a company”. It’s a bit of a mouthful, isn’t it? What I would...