Perhaps we don’t like saying ‘no’ because we want to be helpful and don’t want to hurt our image. However, we know that it’s important to use this two-letter word sometimes. So let’s learn eight ways how to say ‘no’ without feeling guilty.

This is a nice response if someone doesn’t want to take ‘no’ for an answer: “I’m sorry to disappoint you. One of my goals for this year is to improve my ability to say no. You are a tough audience. I suppose it’s good practice…”

And here’s a sentence I might use from time to time: “I’m not qualified to do what you’re asking, but I know someone who might be helpful”. In fact, I used this one a week or so ago!