Tone matters

Tone matters Grammar gets attention.  Tone gets the reaction. You can write a perfectly correct email and still sound cold, sharp or slightly fed up. You can also make a small grammar mistake and still sound perfectly fine, because the tone does the heavy lifting....

Your email endings

Your email endings You’ve written the email. Now comes the strange part. You’re suddenly questioning your entire personality because of the sign-off. “Best” works.“Kind regards” works.“Thanks” works. It’s reassuring, but also frustrating. You’ve just spent...