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Made in Germany

The BBC has written an article on the ten most fascinating objects made in Germany. What do you think is at the top of the list? You probably guessed correctly. It’s the Volkswagen’s Beetle. But did you know it was the British who first produced the car? I was surprised to read it.

Do you know the other fascinating objects? My favourite is the model of Friedrichstraße Station which was used to train Stasi border guards. And yours?

A secondary school-leaving certificate

Another difficult word to translate is the German word “Abitur”. Depending on where you went to school or who you’re talking to, you might say that you have your “A levels”, “Higher School Certificate”, “Highers” or whatever. People might not understand what this is.  My suggestion is to say that you have your “Abitur” (use the German word) and to explain that it’s an exam that you took at the end of your secondary education after 12 or 13 years at school. And I’d go on to explain that it’s a qualification that will get you into a German university.

Offer excellent customer service

David Rodnitzky, CEO and co-founder of 3Q Digital, has created a document entitled “14 Commandments of Client Service“. If you have direct contact to customers, you might like to take a closer look, print the document out and pin it to your wall, too.

  1. Be Proactive, Not Reactive
  2. Over-communicate
  3. Everyone is a Client
  4. Under-Promise, Over-Deliver
  5. Do More than the Bare Minimum
  6. Love the Client’s Business, and Demonstrate Your Love
  7. Make Face Time
  8. Act Like It’s Your Business
  9. Build Personal Relationships
  10. Be Honest
  11. Follow the Process
  12. Communicate Success
  13. Have a Point of View
  14. The Customer is Always Right, Unless He’s Wrong, and Then He Still May be Right