The Netherlands, Luxembourg, Russia or France?
How good are you at recognising flags? Do the Telegraph’s little quiz (with 10 flags) to find out.
I’m afraid I failed rather miserably! 🙁
The early party
It’s considered back luck to celebrate a birthday before the actual day in Germany (and even to give a present beforehand). However, it is allowed to “reinfeiern”. Now this is a really difficult word to explain in English because we don’t normally do it! So what could we say?
Would you agree with me that it means getting together on the evening before the actual birthday, anniversary or whatever and continuing to celebrate until the early hours of the next day?
See here what Deutsche Welle has written about the topic.
The 14 commandments
We know that good customer service is important, don’t we? Of course, it can always be improved on. That’s why I like to read David Rodnitzky’s (he’s CEO and co-founder of 3Q Digital) 14 commandments through now and again. (I read about them in this article here).
- Be Proactive, Not Reactive
- Over-communicate
- Everyone is a Client
- Under-Promise, Over-Deliver
- Do More than the Bare Minimum
- Love the Client’s Business, and Demonstrate Your Love
- Make Face Time
- Act Like It’s Your Business
- Build Personal Relationships
- Be Honest
- Follow the Process
- Communicate Success
- Have a Point of View
- The Customer is Always Right, Unless He’s Wrong, and Then He Still May be Right
Aren’t they great? Let’s hope that more people take them to heart! We all love excellent customer service.
(Please note: “to take to heart” = “beherzigen)
Signing off an email
Before you type your name at the end of an email, you want to sign off on a positive note. Look at this post (link to: bobulate.com) for some inspiration.
There are lots I don’t use, but lots I do. Some of my favourites: Don’t work too hard. / Take care. / All the best / Hope to hear from you soon.
On handling yourself and others
“To handle yourself, use your head; to handle others, use your heart.” Eleanor Roosevelt
