One question that can change a difficult conversation

Before you decide someone is difficult, ask yourself this:

Do they know what effect they are having on you?

Many people do not realise how they come across.
Not because they do not care.
Because they are busy, stressed, fast or focused on something else.

That one question can reduce blame and open the door to a better conversation.

Quick Win:
Before your next hard conversation, replace
“They should know”
with
“Have I actually told them?”

And yes, this one came from a client conversation this morning. Thank you. You know who you are.