The words you choose can change how an instruction feels.
„You must submit the report by Friday.“
Strong and direct. Appropriate when something is compulsory.
„You’ll need to submit the report by Friday.“
Still clear, but sounds more conversational.
„Could you submit the report by Friday?“
A request rather than an instruction. It leaves more room for discussion.
💡 Quick tip:
Direct language isn’t automatically rude. And softer language isn’t always better.
Think about your relationship with the other person and how much flexibility there really is.
